Legal7 | Solution Without Litigation

Overview

Legal7 operates on a pay-per-minute and fixed-fee document model. All fees are paid upfront before availing any service. This policy sets out when and how refunds may be processed.

Quick summary: Talktime minutes never expire. Failed calls auto-credit. Documents refundable if not started. Cancellation of unused talktime within 48 hours of purchase is eligible for full refund.

Payment Terms

All fees are paid upfront and in advance before availing any services at Legal7. We accept payments via UPI, credit/debit cards (Visa, Mastercard, RuPay, Amex), net banking and popular wallets — all processed securely via Razorpay (PCI-DSS Level 1 certified).

There will be a nominal deduction of 7–10% in the amount refunded towards online payment processing charges on any refund that is processed. The refund will be processed directly to the original payment source (bank account, credit card, or wallet).

Cancellation

Cancellation of an order is not possible once payment has been made and the service has commenced. However, the following exceptions apply:

Talktime top-ups — full refund within 48 hours of purchase if no call has been made
Document orders — full refund if drafting has not yet commenced (typically within 24 hours of order)
Non-performance — if Legal7 is unable to deliver the service, a full refund will be initiated

No refunds will be given for services that have been partially or fully delivered, except in cases of non-performance or at Legal7's sole discretion.

Refund Process

Approved refunds are processed as follows:

Refund request reviewed within 24 hours
Approved refunds initiated within 3 business days
Amount credited to original payment source within 5–7 business days (depends on bank/payment provider)
Nominal deduction of 7–10% for payment processing charges applies

Failed-call auto-credit: If a call drops within 10 seconds or is not connected, the talktime is automatically credited back to your wallet instantly — no refund request needed.

Talktime Wallet

Talktime minutes purchased and credited to your Legal7 wallet:

Never expire — unused minutes remain in your wallet indefinitely
Non-transferable — minutes cannot be transferred to another user account
Auto-credit on failed calls — sub-10-second drops are credited back instantly
Deducted in real-time — only for connected, successful call duration

Raise a Query

For any refund queries, cancellation requests or payment disputes:

Email: [email protected]
Call: +91 88829 29706 (Mon–Sun, 8 AM – 11 PM IST)
Grievance Officer: legal7.in/contact

We aim to resolve all queries within 48 hours. Escalations can be made to the Grievance Redressal Officer as per the three-tier escalation process described in our Contact page.